1. About your order

Is it possible to place an order at any time?

We accept orders 24 hours a day.
We do not accept orders by phone or email.
Please order from the online shop.

What are the payment methods?

You can use cash on delivery, credit card payment, and amazon pay.

Can I reserve products?

We are very sorry, but we do not accept reservations for items that are currently out of stock.
We will improve the system so please wait for a while.

2. About points

i don't know how to use points

● You can check and use your current points from the menu that can be opened by selecting the "[P]" mark displayed on the screen [lower right].

●Points can be used from "Coupon exchange/history" in the menu.

●Enter the number of points you want to use and select "Redeem points for coupons" to issue a coupon.

○ After issuing the coupon, if you select "Apply" on the coupon screen and shop, the discount will be applied on the checkout screen.

○ With the product in the cart, open the coupon screen and select "Apply" to move to the checkout screen and the discount will be applied.

○ Keep a copy of the issued coupon code, and enter the code in the coupon code entry field at checkout to apply the discount.

※important point※

  • Coupons cannot be applied to shipping charges.
  • Multiple coupons cannot be used together.
  • Coupons once issued cannot be canceled.
  • If you use a discount coupon with an amount larger than the discounted amount, the amount that could not be applied will be lost.

3. Shipping

Can I specify the date?

You can specify a date after 3 days.
You can also specify the time zone, so please use it.

When can I receive it soonest?

Orders placed before 15:00 will be shipped the same day.
Please note that we are closed on Saturdays, Sundays, and holidays, so your order will be shipped the next business day.
If you would like to receive your item as soon as possible, please place your order without specifying a date.

4. About shipping charges

What about domestic shipping?

Free shipping for purchases over 10,000 yen!

Shipping charges for orders under 10,000 yen are as follows.

  • 1370 yen

Hokkaido, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture, Okinawa Prefecture

  • 1150 yen

Tottori prefecture, Shimane prefecture, Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture, Tokushima prefecture, Kagawa prefecture, Ehime prefecture, Kochi prefecture

  • 1040 yen

Aomori prefecture, Iwate prefecture, Akita prefecture, Shiga prefecture, Kyoto prefecture, Osaka prefecture, Hyogo prefecture, Nara prefecture, Wakayama prefecture

  • 930 yen

Miyagi prefecture, Yamagata prefecture, Fukushima prefecture, Ibaraki prefecture, Tochigi prefecture, Gunma prefecture, Saitama prefecture, Chiba prefecture, Tokyo, Kanagawa prefecture, Niigata prefecture, Toyama prefecture, Ishikawa prefecture, Fukui prefecture, Nagano prefecture, Gifu prefecture, Shizuoka prefecture , Aichi Prefecture, Mie Prefecture

  • free shipping

Yamanashi Prefecture

What about international shipping?

Shipping costs vary depending on weight.

We will refund the difference.

  • 6,100 yen

Ascension Island, Algeria, Angola, Uganda, Egypt, Eswatini, Ethiopia, Eritrea, Cameroon, Cape Verde, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Comoros, Republic of the Congo (Brazzaville), Democratic Republic of the Congo (Kinshasa), Côte d'Ivoire, Sao Tome and Principe, Zambia, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Saint Helena, Seychelles, Somalia, Tanzania, Chad, Tunisia, Tristan da Cunha, Togo, Nigeria, Namibia, Niger, Burkina Faso, Burundi, Benin, Botswana , Madagascar, Malawi, Mali, Mozambique, Morocco, Mauritius, Mauritania, Libya, Liberia, Rwanda, Lesotho, Central African Republic, South Africa, South Sudan, Western Sahara, Equatorial Guinea, Argentina, Uruguay, Ecuador, Dutch Caribbean, Guyana, Colombia , Suriname, Chile, Paraguay, Falkland Islands, Brazil, Venezuela, Peru, Bolivia, French Guiana

  • 5,200 yen

Iceland, Ireland, Albania, Armenia, Andorra, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Aland Islands, Guernsey, Cyprus, Greece, Croatia, Guadeloupe, Greenland, Kosovo, San Marino, Gibraltar, Jersey, Georgia, Switzerland , Sweden, Svalbard and Jan Mayen, Spain, Slovakia, Slovenia, Serbia, Czech Republic, Denmark, Turkey, Germany, Norway, Hungary, Vatican City, Finland, Faroe Islands, France, Bulgaria, Belarus, Belgium, Bosnia and Herzegovina, Portugal, Poland, Mayotte, Malta, Isle of Man, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Reunion, North Macedonia

  • 4,900 yen

United States, Canada, Mexico, Aruba, Anguilla, Antigua and Barbuda, El Salvador, Curacao, Guatemala, Grenada, Cayman Islands, Costa Rica, Saint Pierre and Miquelon, Saint Barthelemy, Saint Martin, Saint Maarten, Jamaica, Saint Christopher・Nevis, Saint Vincent and the Grenadines, Saint Lucia, Turks and Caicos Islands, Trinidad and Tobago, Dominican Republic, Dominica, Nicaragua, Haiti, Bahamas, Bermuda, Barbados, Panama, Belize, Honduras, Martinique, Montserrat, United States Minor Outlying Islands , British Virgin Islands, Wallis and Futuna, Australia, Kiribati, Cook Islands, Samoa, Solomon Islands, Tuvalu, Tokelau, Tonga, Nauru, Niue, New Caledonia, New Zealand, Norfolk Island, Vanuatu, Papua New Guinea, Pitcairn Islands, Fiji, French Polynesia, East Timor

  • 4,160 yen

Azerbaijan, Afghanistan, United Arab Emirates, Yemen, Israel, Iraq, India, Indonesia, Uzbekistan, Oman, Kazakhstan, Qatar, Cambodia, Kyrgyzstan, Kuwait, Christmas Island, Cocos (Keeling) Islands, Saudi Arabia, Singapore, Sri Lanka, Thailand, Tajikistan, Turkmenistan, Nepal, Bangladesh, Bahrain, Pakistan, Palestinian Territories, Philippines, Brunei, Bhutan, Vietnam, Malaysia, Myanmar (Burma), Maldives, Mongolia, Jordan, Laos, Lebanon, Russia, China, Macau Special Administrative Region of the People's Republic of China , Hong Kong Special Administrative Region of China, Taiwan, British Indian Ocean Territory, South Korea

5. About receipts

I want a receipt

Once you receive the shipping email, you can issue a receipt from your order history on "My Page".

6. Regarding returns and exchanges

I received a product that is different from what I ordered

Please contact us at 055-225-3273 so that we can exchange the product for you.

I made an order by mistake, can you exchange it for me?

We are very sorry, but we cannot accept returns or exchanges due to customer's convenience.
Please check the contents carefully before placing an order.

Can I cancel?

We are very sorry, but we do not accept cancellations once an order has been placed.
Please check the contents carefully before placing an order.

The product I received was defective

I am very sorry.
Please contact us at 055-225-3273 so that we can exchange the product for you.
Sorry to trouble you, but please contact us within 5 days after the product arrives.

7. About the products

How long does glue last after you buy it?

Unopened: 2 months After opening: Please use up within 1 month.

please tell me how to save glue

After use, be sure to hold the container and remove the air inside and wipe off the glue on the tip of the nozzle before tightening the cap.
Please put it in an aluminum pouch with the cap tightly closed and store it in a cool and dark place.
Do not store in hot and humid places.

What should I do if the glue does not dry or is difficult to put on depending on the customer?

In this case, please use a pre-treatment agent. Lash Treatment: Cleanses and nourishes lashes. Any customer can use it. Lash cleanser: Use when it is difficult to put on with a lot of oil. Coating Primer: Helps the glue dry faster.

I want to know the complete curing of each glue

・Lock GLUE → 5 minutes ・Takumi GLUE → 5 minutes ・Rin GLUE → 5 minutes (All glues made in Japan are fully cured in 5 minutes.)

・Volume GLUE, X GLUE → 6 hours

What is the difference between sable and mink?

Where the hair ends are deep: Sable Shallow position: Mink Sable has a longer thin tip. Therefore, sable feels softer, and mink looks thicker even with the same 0.07.

What tweezers do you recommend for volume lashes?

It depends on the amount of FAN to be made, so it is recommended to purchase while checking the width of the tip.

Curls are falling off during repair

Because we use very thin artificial hair, it is inevitable that the curls will fall off. The more you want your curls to stay in place, the more you need to coat your extensions. This will make it hard. Also, long baths, saunas, and people who sweat a lot will make curls fall off faster than usual. The only countermeasure is to apply a home care coating agent, but if you apply it, the fan will close. At our salon, when repairing, we attach it according to the curl of the extension attached.

What is the difference between flatlashes and regular extensions?

It is 1/3 lighter than normal extensions and extremely soft. In addition, since the extension is flat, it has a wider area to attach to the natural hair, and it is characterized by being longer than normal extensions.

It's a question of order of operation. Lash shampoo, primer, treatment, which order is best?

❶Lash Shampoo ❷Lukewarm water or purified water ❸Lash Treatment ❹Coating Primer

Please tell me how to store extensions

Avoid storing in hot or sunny places. When the heat is trapped, the sheet deteriorates quickly. Store in a well-ventilated place away from direct sunlight, as it is not suitable for sudden temperature changes. If stored in this way, extension sheets will last for more than a year.

8. About membership registration

I have registered as a member, but I have not received an email

If you are using carrier mail (Docomo, au, Softbank) and using a dedicated address, you may need to give permission to the designated email address . Please check the method of each company below for the setting method.

Receive list/reject list settings

Receive list settings

Allowed reception list setting

I want to change my email address

9. About the seminar

What kind of technology is the patented technology Perfect lash?

It is an innovative technique different from the technique of single volume lash. Details such as how to put it on are not disclosed, so I can not tell you. Please note that we cannot accept inquiries by phone or email.